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5/11/2012
11:30 am - 3:15 pm ET
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Facilitated Discussions on Service Catalog
ITIL® defines Service Catalog as a database or structured Document with information about all Live IT Services, including those available for Deployment. The Service Catalog is the only part of the Service Portfolio published to Customers, and is used to support the sale and delivery of IT Services. The Service Catalog includes information about deliverables, prices, contact points, ordering and request Processes. (ITIL® Glossary)
We will have an ITIL Expert discuss Service Catalog from the ITIL perspective and hear from a panel of IT practitioners on their experiences and/or plans for implementing Service Catalog in their organizations.
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UPMC Quantum One Building
2 Hot Metal Street
Conference Room 151
Pittsburgh, PA 15203
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5/3/2012
1:00 - 2:00 pm ET
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CMMI for Services: The Strategic Landscape for Information Technology
The majority of the US and global economy is now service, rather than manufacturing or trading of tangible goods. Even the development of goods and systems increasingly takes on the character of service. CMMI is a reference model for process improvement meant to enhance the business performance of a wide range of organizations. Recent data from top CMMI users illustrates the quality and other business results that capable organizations get, such as customer satisfaction, higher income, defect reduction, on-time performance, and decreased costs. This webinar will briefly cover the CMMI for Services (CMMI-SVC) model, focusing on the service-specific process areas (SVC PAs), and show how the SVC PAs can enhance organizational performance. Part of the overview will show the aggressive adoption curve for CMMI-SVC (just released in 2009), including case studies and other industry adoption data. The webinar will also show users how to pick the right model pieces with which to begin adoption, and where to go for adoption guidance.
Presenter Bio: Eileen C. Forrester, Manager of CMMI for Services, Software Engineering Institute
Eileen Forrester is the manager of CMMI for Services and the CMMI Learning Suite at the Software Engineering Institute. She is a senior member of the technical staff in the Software Engineering Process Management program at the SEI. She is also the lead author of the Addison Wesley book, CMMI for Services, Guidelines for Superior Service, the co-chair of the International Process Research Consortium, and the editor of the IPRC Process Research Framework. Forrester is the developer of TransPlant, a transition-planning process, and her current research area is in process-oriented approaches to service delivery, teaching, technology change, risk management, and emergent system types. These approaches include GAIT, the CMMI for Services, OCTAVE, MRD, and multi-model improvement approaches. She is the developer of a learner-centered training curriculum and both teaches and trains other teachers. Forrester has more than 35 years of experience in technology transition, strategic planning, applied research, process improvement, communication planning, and managing product, service, and non-profit organizations.
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Members Only Webinar |
